Claytech Global we are committed to resolving any disputes or complaints efficiently and fairly. This Dispute Resolution Policy outlines the process for addressing issues related to our services or website.

1. Purpose

This policy provides a clear process for clients and users to raise concerns, disputes, or complaints, and details how we handle and resolve them.

2. How to Submit a Dispute or Complaint

To initiate a dispute or complaint, please contact us via email at mail to info@claytech.global

Please include your name, contact information, details of the issue, and any relevant documentation or supporting evidence.

3. Dispute Resolution Process

Step 1: Acknowledgment

We will acknowledge receipt of your concern within 2 business days.

Step 2: Investigation

We will review the issue thoroughly and may request additional information or clarification.

Step 3: Resolution

We aim to resolve disputes promptly. We will communicate our findings and proposed resolution within 10 business days of receiving your complaint.

Step 4: Escalation

If you are not satisfied with the resolution, you may request further review or escalate the matter to a higher authority within Big Ticket Trucking.

4. Alternative Dispute Resolution (ADR)

If a dispute cannot be resolved directly with us, both parties agree to attempt resolution through mediation or arbitration before pursuing legal action.

The mediator or arbitrator will be mutually agreed upon, and the process will be conducted in accordance with applicable laws.

5. Legal Jurisdiction

Any unresolved disputes will be governed by the laws of Georgia, and disputes will be subject to the exclusive jurisdiction of the courts located in Texas.

6. Contact for Dispute Resolution

For disputes or complaints, contact us at:

Claytech Global
Email:  info@claytech.global
Phone: 570 242 8580

7. Changes to This Policy

We reserve the right to update this Dispute Resolution Policy at any time. Changes will be posted on this page with an updated Effective Date.